Frequently Asked Questions

Here is some information on frequently asked topics on FuzWeb

Every product page near the bottom of the page has a rectangle box with the phrase "ask a question". Click on that box and a dropdown menu will appear with boxes where you can enter your name, your email or contact phone number and a text box where you can explain what it is you are needing assistance with or wanting additional information about. When we see this message it will have the product page link you are referring to.

Ordering Lenses is very simple in FuzWeb. If we carry lenses for that brand you will see the option box "Click on the Select Lenses". Click on that button and follow the prompts to checkout.

For additional details please see this link here: How To Order Lenses

If you have chosen rimless eyeglass frames then you must order 1.61 Index lenses or higher such as 1.67 or 1.74 Index. This is because they can withstand drilling of holes in outer edges of lenses for bolts to assemble the frames and lenses together. We suggest MR-8™ 1.61 Index because of it's many advantages, the main one is that they function almost as good as glass lenses but are no where near the weight. In fact, most prescription strengths can be cut into these super strong lenses. In addition they are highly impact resistant, tough enough to withstand damage from the drilling of bolt holes often present in rimless frames. Finally they can hold a tint longer than other types of lens materials such as CR-39 and Polycarbonate. This same material is available for 1.67 MR-7 Index lenses as well.

The acronym PD stands for Pupillary Distance. This is the distance between your left and right pupil. It is measured as you look directly forward. This value is used to align the center of your view through the lenses inserted into your frames. If you don't have that number don't panic. Get yourself a ruler, stand in front of a mirror and align the center of your left pupil with the zero on the ruler and then when you look at the center of the right pupil look down at the number where the ruler lines up there. Do this 3 or 4 times and then take the middle number. If your ruler is in inches then use an online converter to change the measurement into millimetres. For a visual representation of this please have a look at this link here: How To Order Lenses

Segment height is where the prescription in your progressive lenses changes its strength. This number is measured from the inside bottom of the lens to the center of your pupil when the glasses are on your face. It is different on every pair of glasses because the frames come with different widths and heights. If you don't have that number don't despair. The good news is that every frame we sell has a pre determined factory segment height. You can also send us a photo of your face wearing glasses which you already own. Don't forget to include the height and width measurement of the lenses. We can do the rest.

When you first try on your new progressive lens glasses, you might experience some vision blurrieness. Temples and nose pads often have to be ajusted to align the segment height of the lens to the correct point of vision of the person wearing the glasses. Segment heights are aligned in prescription lenses with the values provided by the customer OR the factory suggested segment height of the frames purchased with progressive lenses. We suggest that you take your eyeglasses to a local shop, along with the written prescription of the lenses inserted in them. We will ensure you have this prescription information available including the PD and segment height values. Their qualified staff can adjust the nose peices and make adjustments to the ear temple peices to ensure that the glasses are sitting correctly on your face and they are comfortable. In addition, if you have never previously worn progressive lens eyeglasses before, it might take your eyes up to two weeks to fully adjust to them. From our customer feedback, 9 times out of ten these suggestions resolve the issue.

Different Types Of Lenses

To ensure a better informed shopping experience here is some information about lens options.

There are four basic lens materials that are offered on FuzWeb. The first and most common is CR-39. This acronym stands for Columbia Resin 39 a type of plastic used in eyeglass lens making. The second is Polycarbonate which is the plastic used to make shatterproof windows, while the third is Polyurethane. Finally MR-8™ which is a mix of a trademark secret plastic ingredients used for making rimless frame lenses.

Index in lenses is numeric value used to describe how effective the material of the lens is at bending light. The higher the number the thinner the lens. The higher the prescription strength the higher the lens index recommended .

Also known as "Transition Lenses", Photochromic lenses are light-adaptive lenses that adjust themselves to different lighting conditions. The more light exposed to, the darker the lens will become. This is because they contain trillions of molecules made of specialized dyes inside the resin material they are created from. The most important reason for choosing these lenses is
because of their ability to fully absorb both UVB and UVA rays. This means critical protection against retinal tissue damage resulting from excess radiation emissions from the sun.

The lifespan of photochromic lenses is on average about three years and they can lose their capacity to darken gradually over time. When you notice the lenses have a visible yellow tinge to them when they are supposed to be clear and on the opposite end they will no longer fully darken even when exposed to full sunlight.

Bifocal lenses are lenses that have two prescription strengths that are clearly visible because one strength is in a circular area near the bottom part of the lens and the other prescription is in the remainder of the lens. Some bifocal lenses have a round circular area and others have a round area with a flat top. Progressive lenses are an updated version of bifocal lenses. The advantage of progressive lenses versus bifocals is that the area of vision for both prescriptions fills the entire lens whereas bifocals only have the stronger prescription strength in a very small area of the lens. Because of advancements in the technology of lens creating and cutting and our growing use of computers for work, progressive lenses are now becoming a more popular choice when deciding on what glasses to purchase.

Shipping

Here are some frequently asked questions about the shipment protocols of your eyeglasses.

Depending on how strong the prescription and whether the lenses are customized it can take between 3 and ten additional business days. The stronger the prescription strength and the more coatings ie. photochromic anti blue progressive, After the lenses are created, they are assembled into the eyeglass frames and then they are placed in a queue line to package them for shipping. Packaging protocols are COVID friendly.

Our system is set up to automatically send tracking information via either an SMS message to the number or an email to the address on the purchase order. The message from our system will provide a tracking number and the international tracking website used to monitor shipping progress into your country. If you don't get this message then it probably got sent to your junk mail or spam folder. Please check your junk mail.

When orders are prepared and packaged for shipment, they are placed in a queue line prior to packaging and then after the package is sealed a tracking number is generated and issued. The package then goes into a holding storage and awaits courier pick up. The courier will scan the tracking number into their database and only at that point does tracking update from that message. Couriers transport packages by land to their nearest logistics hub where they are assigned according to their destination country. Every time a package passes through a checkpoint it gets scanned.

When you see that your tracked package has arrived into the destination country it has to be inspected by customs and duty agents and cleared to enter the country. This process can take several days depending on the point of entry into the country and how busy they are. Once a package clears customs tracking usually updates within international databases and also within local postal tracking databases. Once packages have cleared customs check tracking frequently on both international and national postal tracking websites accordingly.

Returns

Here are some frequently asked questions about returning items.

All prescription lenses are non refundable with the exception that it is our mistake. If you want to return your non prescription lens eyeglasses return shipping costs are born by the customer. In some instances with some designated brands we are able to offer free local return labels but only on eyeglass frame and reading glass purchases. For other issues please consult our Returns Policy

If you did not get what you ordered, if it is the wrong color, style or brand frame or if it arrives broken or damaged contact us immediately. Prior to shipping any replacement out, clear photos must be supplied by the customer. FuzWeb will resend what you ordered at our cost.

You have 14 days from the date of delivery to decide if you want to keep your order however most customers know right away if they want to keep them. With the exception of selected brands, all return shipping costs are paid by the customer. Any returns must be unused and in the same condition as they were delivered. For additional details please consult our Return Policy

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

FuzWeb does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. FuzWeb cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to FuzWeb.