Frequently Asked Questions

Here is some information on frequently asked topics on FuzWeb

Every product page near the bottom of the page has a rectangle box with the phrase "ask a question". Click on that box and a dropdown menu will appear with boxes where you can enter your name, your email or contact phone number and a text box where you can explain what it is you are needing assistance with or wanting additional information about. When we see this message it will have the product page link you are referring to.

To order just the frames select the eyeglass frame color variant you like and then choose the option which says Add to Cart and proceed through the checkout process. Unless otherwise specified, all eyeglass frames come with MR-3 Plastic Demo Lenses. These lenses can easily be removed by your local optometrist and your customized prescription lenses can be purchased and inserted by the optical store of your choice.

Ordering Lenses is very simple in FuzWeb. If we carry lenses for that brand you will see the option box "Click on the Select Lenses". Click on that button and follow the prompts to checkout.

For additional details please see this link here: How To Order Lenses

Special lenses are required for rimless eyeglass frames due to the design and construction of these frames. Rimless frames have holes drilled into the lenses to hold them securely in place. These holes create stress points, which can weaken standard lenses made of lower-index materials. We recommend MR-8™ 1.61 Index lenses for rimless frames because they are strong, lightweight, and offer clear vision. They can withstand drilling and hold a tint longer than other materials. You can also choose 1.67 MR-7™ Index lenses for similar benefits. Enjoy durable and high-quality lenses for your rimless eyeglasses.

PD stands for Pupillary Distance, which is the measurement of the distance between the centers of your pupils in millimeters. It is an important measurement used to ensure the proper alignment of your lenses with your eyes. To find your PD, you can use a millimeter ruler and a mirror. Simply hold the ruler against your brow line and measure the distance between the centers of your pupils.

At, we understand that obtaining your PD measurement may not always be easy. That's why we provide a convenient PD finder tool in the area where you can manually input your eyeglass prescription values. This tool allows you to determine your PD accurately and easily, ensuring that your lenses are customized to your unique needs. For a detailed view of this please go here: How To Order Lenses

Segment height is the part of your progressive lenses where the strength of your prescription changes. It is measured from the bottom inside of the lens to the center of your pupil when you wear the glasses. The segment height varies for each pair of glasses due to different frame sizes. Don't worry if you don't know your segment height because every frame we offer comes with a predetermined factory segment height. Just choose the value 13 in the Segment Height dropdown options and we will do the rest.

When you first try on your new progressive lens glasses, it's common to experience some blurriness in your vision.

This can often be resolved by adjusting the temples and nose pads to align the segment height of the lens with your correct point of vision.

The segment height can be determined either based on the values you provided or the factory's suggested segment height for the frames you purchased with progressive lenses.

To address any issues, we recommend taking your eyeglasses, along with the written prescription, to a local shop with qualified staff who can make necessary adjustments to the nose pieces and temple pieces for a comfortable fit on your face. It's also important to note that if you're new to wearing progressive lenses, it may take your eyes up to two weeks to fully adapt to them.

Based on customer feedback, these suggestions have successfully resolved the issue in the majority of cases.

Different Types Of Lenses

To ensure a better informed shopping experience here is some information about lens options.

At FuzWeb, we offer four different lens materials for your eyeglasses. Let's take a look at each one:

  1. CR-39: This is the most common lens material, made from a type of plastic called Columbia Resin 39. It provides clear vision and is suitable for most prescriptions.
  2. Polycarbonate: This lens material is known for its durability and impact resistance. It is commonly used in making shatterproof windows, making it a great choice for active individuals.
  3. Polyurethane: Another option we offer is Polyurethane. This material provides excellent optical clarity and is resistant to scratches and damage.
  4. MR-8™: Our special lens material, MR-8™, is specifically designed for rimless frames. It is a unique blend of high-quality plastics, providing strength and durability for these types of frames.

Each lens material has its own advantages, and our team can help you choose the best one based on your needs and preferences.

Lens index refers to the measurement of how efficiently a lens can bend light. It is a numerical value that indicates the thickness of the lens based on the prescription. Higher lens indexes indicate thinner and lighter lenses, while lower indexes indicate thicker and heavier lenses. Lens index is important because it determines the overall thickness and weight of your eyeglasses. By choosing the appropriate lens index based on your prescription, you can ensure that your eyeglasses are comfortable to wear and provide you with clear vision.

Photochromic lenses, also known as "Transition Lenses," adjust themselves to different lighting conditions by darkening when exposed to more light. These lenses contain specialized dyes that react to sunlight, providing convenience and protection. They fully absorb both UVB and UVA rays, safeguarding your eyes from potential retinal tissue damage caused by excessive sun radiation.

With Photochromic lenses, you no longer need to switch between regular eyeglasses and sunglasses as they automatically adapt to changing light levels. They darken outdoors to shield your eyes from harmful UV rays and return to a clear state indoors. However, please note that the darkening process may take a moment to activate in sunlight and may not darken significantly inside a car or behind heavily tinted windows.

It's essential to consider your lifestyle and personal preferences when choosing Photochromic lenses. They offer convenience and added UV protection, but they are not a substitute for sunglasses with full UV protection. Consult with an eye care professional to determine the most suitable lens options for your specific needs. Overall, Photochromic lenses provide the benefits of vision clarity, UV ray absorption, and adaptability to different lighting conditions.

Yes, photochromic lenses can wear out over time. The ability of the lenses to change darkness in response to light may diminish after prolonged use. On average, photochromic lenses can last for about two to three years before you may notice a decrease in their effectiveness. However, this lifespan can vary depending on factors such as the brand, quality, and the amount of exposure to sunlight. If you notice that your photochromic lenses are not darkening as effectively as before, it may be a sign that they need to be replaced.

Bifocal and progressive lenses are both used to correct presbyopia, but they differ in how they provide vision correction. Bifocal lenses, made of 1.56 index material, have a visible line that separates two distinct areas for distance and near vision. However, it's important to note that these lenses cannot be inserted into rimless frames because the drilling process for rimless frames can weaken the lens material around the edges, increasing the risk of cracking or breaking.

On the other hand, progressive lenses offer a seamless transition between different lens powers without any visible lines. Only the 1.61 MR-8 and 1.67 MR-7 resin options are suitable for rimless frames, as they are specifically designed to withstand the drilling of holes into the outer edges of the lenses. Therefore, if you have rimless frames and require multifocal correction, it is recommended to choose progressive lenses with either 1.61 MR-8 or 1.67 MR-7 lens index, as they can endure the necessary drilling without compromising the structural integrity of the lenses.


Here are some frequently asked questions about the shipment protocols of your eyeglasses.

The time it takes to complete and ship eyeglasses can vary depending on factors such as the strength of the prescription and whether the lenses require high cylinder customization. Typically, it can take between 3 and 10 business days. Prescription strength and additional coatings like photochromic, anti-blue, and progressive can also impact the processing time. Once the lenses are created, they are assembled into the frames and placed in a queue line for packaging and shipping. Rest assured that our packaging protocols adhere to COVID-friendly guidelines.

Our system is set up to automatically send tracking information via either an SMS message to the number or an email to the address on the purchase order. The message from our system will provide a tracking number and the international tracking website used to monitor shipping progress into your country. If you don't get this message then it probably got sent to your junk mail or spam folder. Please check your junk mail.

When orders are prepared and packaged for shipment, they are placed in a queue line prior to packaging and then after the package is sealed a tracking number is generated and issued. The package then goes into a holding storage and awaits courier pick up. The courier will scan the tracking number into their database and only at that point does tracking update from that message. Couriers transport packages by land to their nearest logistics hub where they are assigned according to their destination country. Every time a package passes through a checkpoint it gets scanned.

When you see that your tracked package has arrived into the destination country it has to be inspected by customs and duty agents and cleared to enter the country. This process can take several days depending on the point of entry into the country and how busy they are. Once a package clears customs tracking usually updates within international databases and also within local postal tracking databases. Once packages have cleared customs check tracking frequently on both international and national postal tracking websites accordingly.


Here are some frequently asked questions about returning items.

All prescription lenses are non refundable with the exception that it is our mistake. If you want to return your non prescription lens eyeglasses return shipping costs are born by the customer. In some instances with some designated brands we are able to offer free local return labels but only on eyeglass frame and reading glass purchases. For other issues please consult our Returns Policy

If you did not get what you ordered, if it is the wrong color, style or brand frame or if it arrives broken or damaged contact us immediately. Prior to shipping any replacement out, clear photos must be supplied by the customer. FuzWeb will resend what you ordered at our cost.

You have 14 days from the date of delivery to decide if you want to keep your order however most customers know right away if they want to keep them. All return shipping costs are paid by the customer. Any returns must be unused and in the same condition as they were delivered. For additional details please consult our Return Policy

It is important to return the correct and complete item to the return address provided by FuzWeb to receive a refund. Please note that FuzWeb does not store items mistakenly sent to our mailing address and instead donates or recycles them when appropriate and possible. Therefore, it is important to make sure the correct item is enclosed and sent to the correct return address. Please also note that FuzWeb cannot guarantee the return of items sent to the wrong address and no compensation will be provided for such items.For additional details please consult our Return Policy