FuzWeb Terms of Service

Effective Date: June 20, 2026 | www.fuzweb.com

Welcome to www.fuzweb.com (“Site”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern every visit, purchase, and interaction you have with the Site. By placing an order, creating an account, or simply browsing, you agree to be bound by the latest version of these Terms and our Refund Policy (updated September 22, 2025).

1A. Returns & Refunds – Updated June 20, 2026

Special Provisions for European Union Consumers

Pursuant to EU Directive 2023/2673 and the Consumer Rights Directive (2011/83/EU), if you are a consumer residing within the European Union (EU), you have a statutory 14-day right of withdrawal (the "cooling-off period") to cancel your contract with FuzWeb, subject to the specific product exemptions detailed below.

1. Product-Specific Exemptions (Important for Prescription Orders)

Please review how your FuzWeb purchase affects your legal right to withdraw:

Non-Prescription Frames and Sunglasses: You have the full right to withdraw and return these items within 14 days of physical delivery, without providing a reason.
Prescription Lenses & Custom Orders: Pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized. Because prescription optical lenses are custom-ground to your unique corrective parameters, all orders containing prescription lenses or custom lens tints are final and cannot be cancelled or returned via the withdrawal protocol once production begins or after shipment.

2. How to Exercise Your Right of Withdrawal

For eligible non-prescription items, you can instantly exercise your right without logging into an account by using our electronic Withdrawal Button located in the footer of the FuzWeb website labeled "Withdraw from contract here".

The Process: Click the link, provide your Name and Order Reference Number, and click "Confirm Withdrawal".
Confirmation: Our system will instantly issue an automatic, timestamped email acknowledging receipt of your withdrawal on a durable medium.

Alternatively, you may submit a clear, unambiguous statement of withdrawal to our support team at [your-email@fuzweb.com] before the 14-day window expires.

3. Reimbursement & The Refund Withholding Protocol

Upon a valid contract withdrawal, FuzWeb will reimburse payments received from you for the eligible items, including the costs of standard delivery.

⚠️ Withholding Notice: For any items that have already been handed over to a courier or shipped from our facilities, FuzWeb will withhold your refund until we have either received the physical frames back at our distribution center or you have provided verifiable tracking proof that the goods have been dispatched back to us.

4. Return Shipping Costs

Customer Responsibility: You (the buyer) must bear the direct cost of returning the physical goods to FuzWeb's international fulfillment facilities.
In-Transit Cancelations: If you activate the withdrawal button after an order has shipped but before it arrives, you are responsible for either refusing the delivery at your door or paying the return shipping costs to mail the package back to us.

This section is incorporated into, and becomes part of, these Terms.

1.1 Return Windows & Eligibility

Standard Frames & Preset Readers: 14 calendar days from the delivery date. Items must be unworn, unused, and in original packaging.
Prescription & Custom Frames: No returns unless we made a mistake (wrong power, defective lens, factory defect, etc.).

1.2 How to Start a Return

Email info@fuzweb.com or call +1 778 860 5467 with order number, reason, and at least one well-lit photograph.
Wait for written approval and the correct return address; do not ship until you receive it.
Pack everything (frame, case, cloth, accessories, original box).
Ship trackable only; send us the tracking number within 24 h. Returns without valid tracking are void.

1.3 Who Pays Shipping?

Customer fault – you pay.
Company error – we reimburse or provide a pre-paid label.

1.4 Refund Timeline & Fees

Refunds processed within 7 business days after parcel is scanned at our Returns Address.

1.5 Lost or Damaged Returns

You are responsible until we scan it. Return-to-Sender parcels will be re-shipped once for free after address confirmation; further re-ships are at your cost.

1.6 Policy Abuse

Fraudulent or excessive returns may lead to black-listing and automatic rejection of future orders.

2. Order Acceptance & Pricing

We may refuse, cancel, or limit any order (pricing errors, stock limits, suspected fraud). All prices in USD; other currencies are estimates. Maximum 5 frames per purchase unless approved.

3. Shipping & Delivery

Processing: 1–2 business days.
Shipped from Asian warehouses; multi-item orders may arrive separately.
Estimated dates are not guaranteed. We are not liable for customs, weather, pandemics, or regulatory delays.
U.S. customers must provide a valid email address—tracking links cannot be sent by SMS.

4. Prescription Eyewear – Extra Terms

Enter values exactly as written if entering prescriptions manually. We are not liable for data-entry mistakes. Contact us before production begins; once lenses are cut they are non-refundable unless we erred.

5. User Accounts

One account per person/entity. Keep credentials secret. We may suspend or terminate accounts that are shared, fake, or fraudulent.

6. Site Conduct & Prohibited Use

You agree not to use bots, submit false info, phish, upload viruses, or otherwise disrupt the Site. Violations can lead to immediate termination and legal action.

7. Intellectual Property

8. Disclaimer & Limitation of Liability

To the fullest extent permitted by law, FuzWeb disclaims all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

10. Changes to Terms or Refund Policy

We may update these Terms at any time. The version in force when you placed your order governs that order. Continued use after changes are posted means you accept the new terms.

Terms And Conditions