FuzWeb Terms of Service

Effective Date: September 22, 2025 | www.fuzweb.com

Welcome to www.fuzweb.com (“Site”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern every visit, purchase, and interaction you have with the Site. By placing an order, creating an account, or simply browsing, you agree to be bound by the latest version of these Terms and our Refund Policy (updated September 22, 2025).

1. Returns & Refunds – Updated September 22, 2025

This section is incorporated into, and becomes part of, these Terms.

1.1 Return Windows & Eligibility

Standard Frames & Preset Readers: 14 calendar days from the delivery date. Items must be unworn, unused, and in original packaging.
Prescription & Custom Frames: No returns unless we made a mistake (wrong power, defective lens, factory defect, etc.).

1.2 How to Start a Return

Email info@fuzweb.com or call +1 778 860 5467 with order number, reason, and at least one well-lit photograph.
Wait for written approval and the correct return address; do not ship until you receive it.
Pack everything (frame, case, cloth, accessories, original box).
Ship trackable only; send us the tracking number within 24 h. Returns without valid tracking are void.

1.3 Who Pays Shipping?

Customer fault – you pay.
Company error – we reimburse or provide a pre-paid label.

1.4 Refund Timeline & Fees

Refunds processed within 7 business days after parcel is scanned at our Returns Address.

1.5 Lost or Damaged Returns

You are responsible until we scan it. Return-to-Sender parcels will be re-shipped once for free after address confirmation; further re-ships are at your cost.

1.6 Policy Abuse

Fraudulent or excessive returns may lead to black-listing and automatic rejection of future orders.

2. Order Acceptance & Pricing

We may refuse, cancel, or limit any order (pricing errors, stock limits, suspected fraud). All prices in USD; other currencies are estimates. Maximum 5 frames per purchase unless approved.

3. Shipping & Delivery

Processing: 1–2 business days.
Shipped from Asian warehouses; multi-item orders may arrive separately.
Estimated dates are not guaranteed. We are not liable for customs, weather, pandemics, or regulatory delays.
U.S. customers must provide a valid email address—tracking links cannot be sent by SMS.

4. Prescription Eyewear – Extra Terms

Enter values exactly as written if entering prescriptions manually. We are not liable for data-entry mistakes. Contact us before production begins; once lenses are cut they are non-refundable unless we erred.

5. User Accounts

One account per person/entity. Keep credentials secret. We may suspend or terminate accounts that are shared, fake, or fraudulent.

6. Site Conduct & Prohibited Use

You agree not to use bots, submit false info, phish, upload viruses, or otherwise disrupt the Site. Violations can lead to immediate termination and legal action.

7. Intellectual Property

8. Disclaimer & Limitation of Liability

To the fullest extent permitted by law, FuzWeb disclaims all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

10. Changes to Terms or Refund Policy

We may update these Terms at any time. The version in force when you placed your order governs that order. Continued use after changes are posted means you accept the new terms.

Terms And Conditions