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We offer a 14 Day Returns guarantee on eyeglass frames.
All eyeglass frames with prescription lens purchases are non-refundable. The exception to this is if the error is on our part ( wrong prescription, wrong lenses wrong frame, damaged frame).
When your order arrives please check it immediately for errors, defects, damage, wrong size, wrong color, poor quality wrong prescription etc...
**Photochromic lenses must initially be tested in a natural sunlight environment to activate the photochromic lens particles into color change. The fuller the sunlight exposure the swifter the lenses will transition.
** PLEASE NOTE IF you do not get what you ordered, or if what you ordered arrives damaged in any way shape or form, if there is any error in the order such as " the eyeglasses were delivered but not in the size/color/style I ordered " CONTACT US IMMEDIATELY by email at: firstname.lastname@example.org ***
DO NOT SHIP ANY ITEMS BEFORE BEING IN CONTACT WITH FUZWEB
Returns: Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
***IF your order gets sent back because:
a) there was no one there to collect the package when the postal courier came to deliver it,
b) you did not give us the complete address ie. appartment number or building number was missing and the postal service returned it,
We will reship it out to you at our cost after confirming some details. If we are not able to contact you, you will only be refunded the cost of the item when the item has been confirmed returned.
FuzWeb will absorb the cost incurred by return to sender shipping and reshipping. ***
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or other original method of payment or you will be issued a store credit.
Shipping: PRIOR to returning your product, we must have been in regular contact with you so step one is to send us an email at email@example.com and after we have all of the necessary information, we will then provide you with a return shipping address: FuzWeb - Midland Avenue 9, Scarborough, ON M1K 4H2 Canada OR a different address which we will provide details of via our correspondence.
Return Shipping Costs: All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
**Please note that after you contact us to arrange return of your purchased item, it must be in transit before 7 days have past from your delivery date. Customers MUST provide us with a valid tracking number indicating it is in transit.
Specifically, a photo of the package with the return shipping label and tracking number clearly visible on the package which shows the tracking number, the name of the courier and their tracking website if available.
**Failure to provide a valid return tracking number will void any refund process.***
In the event that your returned item gets lost in transit FuzWeb assumes no responsibility. You must contact the place where you sent it from.
** Please ALSO Note. You will be responsible for paying the shipping costs for initial shipment of items, and for returning costs of your item (s). Shipping costs are non-refundable. If you receive a refund, it will be on the price of the product minus the cost of shipping.
**Exceptions: When we send you the wrong item ( size, color, style etc...) we will cover all the costs of shipping.( the shipping costs for initial shipment of items, and the cost of returning your item) .
*** Please also note their might be free returns options available, we will advise you of this service if it is available for your returned item (s).
***Customers who pay with PayPal might be eligible for reimbursement of return shipping costs, please contact PayPal for details.
Please contact us at firstname.lastname@example.org for additional assistance. We will do our very best to help you.
FuzWeb reserves the right to update and or change any of the policies indicated in this page with no notice to its customers.